Support & Questions
Find answers to common inquiries about our products and services.
“Your comfort is our priority.”
JEKAOYI Team
What are your shipping options?
We offer standard and expedited shipping options to ensure your items arrive as quickly as possible. Tracking information will be provided once your order is shipped.
What is your return policy?
We accept returns within 30 days of purchase as long as items are unworn and in original condition. Please contact our support team for assistance.
What materials are used in your products?
Our products feature a range of breathable and durable materials designed for comfort and style. We prioritize quality in every piece.
Can I customize my order?
Currently, we do not offer customization options. However, we are always looking to enhance our offerings.
How should I care for my clothing?
Care instructions are included with each item. Generally, we recommend gentle washing and avoiding harsh detergents to maintain quality.
Do you offer trade accounts?
Yes, we welcome inquiries for trade accounts. Please reach out to our support team for more information.
How do I choose the right size?
We provide a size guide on our website to help you select the best fit. If in doubt, feel free to reach out for assistance.
What if my item arrives damaged?
If your order arrives damaged, please contact us immediately with details and photos so we can resolve the issue quickly.
Still have questions?
Our team is ready to assist you with any additional inquiries you may have.
Contact Us